Your patient with Parkinson's: providing evidence to benefits assessors
This resource is a useful guide if you are asked to provide evidence to support a patient's claim for benefits such as Employment and Support Allowance, Personal Independence Payment or Adult Disability Payment (Scotland only).
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This resource advises you on providing supporting evidence for patients' benefits claims. It also includes an example of a supporting statement that helped a person with Parkinson's secure the benefits they were eligible for.
There are a number of benefits to support people living with Parkinson's. When your patient with Parkinson's is assessed for benefits such as Employment and Support Allowance (ESA), Personal Independence Payment (PIP) or Adult Disability Payment (ADP), which has replaced PIP for people in Scotland, you may be asked to provide supporting evidence.
It's important to know that a diagnosis of Parkinson’s doesn’t mean someone automatically qualifies for these benefits.
At Parkinson's UK we encourage people with Parkinson's to gather as much supporting evidence as they can from the professional that knows them best, such as their Parkinson's nurse specialist, consultant, or allied health professional.
Why evidence from professionals is important
- Your supporting evidence can be the vital difference between someone receiving help or having their benefits taken away.
- Decision makers and assessors in the benefits system often have little knowledge of Parkinson's. They are not experts or specialists in health conditions.
- Decision makers and assessors in the benefits system may not even meet your patient so your evidence is crucial to help them understand how Parkinson's affects them specifically.
We understand you have many demands on your time. We’ve provided some key points that can help you provide supporting evidence, and some background information on the most common disability benefits and the assessment process.
Helpful supporting comments about your patient with Parkinson’s could include:
- Emphasising that there's no cure for Parkinson’s and that it's a progressive condition which will only get worse over time.
- Reporting on the degree of fluctuations and unpredictability of symptoms experienced by your patient, which might include sudden freezing, on and off periods or periods of excessive fatigue when they can do very little. Clarify if these last for nontrivial periods of time or are disruptive and stop the patient from doing things when they want to.
- Commenting on how Parkinson's symptoms can affect your patient, for example: difficulty walking, pain, fatigue, uncontrollable movements, balance or risk of falls, anxiety, depression, speech or cognitive issues such as concentration or memory problems.
- Commenting on how long it can take your patient to accomplish tasks related to everyday life. These could be activities such as eating, drinking, cooking, using the toilet or getting about. Clarify whether it's likely to take them more than twice as long as it would for someone without Parkinson's.
- Any awareness you have of the intensity of care and support they receive from formal care services or loved ones.
- Listing any medical or therapeutic interventions that you have given or recommended to your patient. For example, these could have been used to treat pain, fatigue, sleeplessness or anxiety. This will help demonstrate the complexity of Parkinson's treatment.
- Commenting on whether your patient has experienced side effects from medication and the effects of these on everyday life. For example, involuntary movements affecting mobility or an increased risk of falls and issues with eating, drinking and dressing.
- Commenting on whether you have advised the patient to take precautions in everyday life to accommodate their Parkinson's. These may include giving up work or other activities such as driving.
- What emergencies, hospitalisation or injuries the patient may have sustained in recent times due to their Parkinson’s, for example due to falls.
When being assessed, patients sometimes ask if they should talk as if every day is their worst day. If asked, advise them not to do that. They should definitely mention their worst days, but also explain the variations and any related things like unpredictability, or how disruptive fluctuations can be.
Employment Support Allowance and Universal Credit
Employment and Support Allowance (ESA), is a benefit designed to replace a person's income when they're too unwell to work. Universal Credit (UC) is a means-tested benefit which can include an extra amount for people whose ability to work is limited, whether or not they work.
Both ESA and UC require a Work Capability Assessment (WCA) which usually involves an interview, either by phone or face to face. Supporting evidence from health and care professionals is considered as part of this.
When applying, a person must complete form ESA50 or UC50: a detailed questionnaire that asks about their ability to manage basic activities, physical, mental and cognitive. They're also asked to note down the name of a health professional who understands their condition well. We always recommend that individuals include the name of their Parkinson's nurse specialist or neurologist.
The WCA itself assesses basic functional ability, such as reaching, standing and sitting, verbal and non-verbal communication. We don't believe that these assessment criteria are sufficiently nuanced to assess whether a person is able to work, or the complex, fluctuating nature of Parkinson’s. We're also concerned about the "snapshot" nature of the assessment, which means that a person's functional ability is only considered at the time of the interview.
Supporting evidence is crucial to ensure an assessor has the full picture of a person's condition, and an understanding of their symptoms when they’re active.
Example statements of support for ESA or UC work capability
Miss S, 48, has recently been awarded ESA and put into the Work Related Activity Group (WRAG), which implies that she will be able to return to work in the future.
Her GP felt Miss S should be in the Support Group as she is unlikely to be able to work again, and wrote the following statement in support of her appeal. Miss S was successful in her appeal and was placed in the Support Group.
"Miss S takes 3 or 4 hours in the morning to 'get going’, and experiences severe mobility problems around the house during this period. Her balance is poor. She needs to lean on furniture and fittings as she moves around. She finds it very difficult to cope with daily living tasks. She suffers from dyskinesia (involuntary movements), which means that her ability to undertake manual tasks is unpredictable and she is also in a lot of pain.
"She is immobile for considerable periods every day unpredictably and her level of fatigue means that no task can be undertaken consistently for any predictable period of time. Her concentration is affected by fatigue and could lead to danger for herself and colleagues and possibly for customers.
"She would be completely unreliable in any job that depended on timekeeping – such as coming into work, or working at home, at a particular time or for a particular period."
"Mr A has Parkinsons and as well as significant physical difficulties getting around, communicating, etc. He suffers from anxiety. This is a common feature of Parkinson's and is particularly problematic because anxiety worsens his Parkinson's symptoms. I am concerned that if he had to go to job interviews or engage in work preparation or training it would worsen his symptoms."
"Mrs J can walk but there are times of the day when in practice she is too tired to do so. She is also very unsteady on her feet and at times will not be able to move about safely, or at a reasonable speed. These relate to fluctuations in her condition as well as to the effects of medication and onset is not always predictable."
PIP and ADP
Personal Independence Payment (PIP), and Adult Disability Payment (ADP) for people in Scotland, is a source of support to help disabled people manage the extra costs of their condition. This helps keep people independent for longer, and in some cases, enables people with Parkinson’s to remain in work.
For both there are 2 components: a daily living component which helps people manage daily costs, and a mobility element which is designed to help people manage the extra costs of getting around as a result of their condition.
At the highest rate of mobility, PIP and ADP also give people access to the Motability scheme – which lets them use their mobility component to rent a car, which can be specially adapted to suit their needs.
Submitting relevant supporting evidence can spare people with Parkinson’s from stressful and unnecessary face to face assessments. Department for Work and Pensions' guidance says that certain "types of cases should not normally require a face to face consultation" including "claimants with severe neurological conditions such as motor neurone disease, dementia [and] Parkinson’s disease".
For ADP in Scotland, face to face assessments are generally not used and Social Security Scotland will rely on any medical evidence submitted to help inform their decision.
It's vital that supporting evidence is provided on time, wherever possible, by a health professional with a good understanding of a person’s condition.
Example statement of support for a PIP or ADP claim
Mrs G, has recently been awarded only the lower rates of PIP support, despite the fact that she received the highest rates of support under the Disability Living Allowance (DLA) scheme, the predecessor of PIP.
Her GP felt it was unacceptable that her rate of support has been downgraded, and wrote the following statement in support of her appeal.
"Mrs G lives with Parkinson's which she has had for 17 years. She has recently had to see a neurologist as her condition has caused her an increasing number of problems including a couple of falls due to blood pressure changes.
"As with all Parkinson's patients, her symptoms are sometimes very variable. In general, her partner has to help her get out of bed in the morning, has to help her with washing and toileting routines and give her medications. It is only after this that she is sometimes able to move gradually downstairs. On some occasions she is very stiff and on some occasions she can more easily.
"Her symptoms are always much worse with stress. On some occasions she is able to shower after her medications have taken effect. On other occasions this is impossible.
"She often shuffles or hobbles around her house. She can manage stairs reasonably well but finds walking around on the flat more difficult and often has to use a stick.
"She can freeze in crowded situations, which makes going out, especially being with other people, quite difficult. At times she finds it very difficult to turn around and her movements are stiff and slow. Her speech is difficult at times and certainly quite difficult to understand today. She tries hard to prepare food in her home but is unable to carry saucepans with any food inside them and her partner usually helps with the cooking routine.
"As the evening goes on, she becomes more and more stiff and her partner needs to aid her undressing and getting back into bed after her night-time ablutions routine."
Advanced Parkinson’s or terminal illness
There are different rules for terminal illness (with different rules applying in Scotland compared to England and Wales). If you have any questions about this please call or email our helpline for advice and put your patients in touch with us for information.
Information on PIP and ADP for patients
Share the following pages with your patients if they require further information about PIP or ADP:
Our helpline advisers are experienced in assisting people with Parkinson's to provide the information needed for disability benefits.
We're also here to help professionals who need to provide supporting evidence and we welcome calls to our helpline with any enquiries you have.
Call our helpline for free on 0808 800 0303 or email [email protected]
Related resources
These links go to our information pages for people with Parkinson's.