Contact us

Our pledge to you

We aim to provide a high-quality service to people with Parkinson's and all those who are in contact with us. We're setting out our customer care pledge so that you can be clear about the quality of service you can expect when you're in touch with us.

We will make sure you get polite, friendly, high-quality services and clear, timely information that meets your needs.

We will:

• listen to you
• treat you fairly, regardless of your background and circumstances
• give you a named point of contact for your query
• answer calls and respond to letters, emails and queries through our website as soon as possible and keep you informed of our progress
• aim to offer you an appointment as soon as possible if you require a home visit from our Parkinson's local adviser service.

Your feedback makes a difference and improves the way we do things for people living with Parkinson's.

Read the full feedback and complaints procedure (PDF, 106KB).

UK office

Parkinson's UK
50 Broadway
London
SW1H 0DB
View the UK office on a map

• Phone: 020 7931 8080
• Fax: 020 7233 9908
• Email: [email protected]

Northern Ireland office

Parkinson's UK Northern Ireland
Wellington Park Business Centre
3 Wellington Park
Malone Road
Belfast BT9 6DJ
View the Northern Ireland office on a map

• Phone: 028 9092 3370
• Email: [email protected]
• More about our work in Northern Ireland

Scotland office

Parkinson's UK Scotland
Suite 1/10b
King James VI Business Centre
Riverview Business Park
Friarton Road
Perth PH2 8DY
View the Scotland office on a map

• Phone: 0344 225 3724
• Email: [email protected]
• More about our work in Scotland

Wales office

Parkinson's UK Wales/Cymru
Maritime Offices
Woodland Terrace
Maesycoed
Pontypridd CF37 1DZ
View the Wales office on a map

• Phone: 0344 225 3784
• Email: [email protected]
• More about our work in Wales

If you have serious concerns about the activities of the charity, our assets or reputation, it may be appropriate to alert the company secretary.

We take concerns about our work seriously. Sometimes, whistleblowing may be an appropriate way for staff, volunteers and people who use our services to voice their concerns.

We're committed to maintaining a culture where people can voice their concerns without fearing victimisation, subsequent discrimination or disadvantage.

We want to address concerns and put things right if they've gone wrong.

What is whistleblowing?

Whistleblowing is an early warning system people can use to alert us to risks to the people we help, or our assets, services or reputation.

Concerns that might lead to whistleblowing include:

• worries about health and safety
• environmental problems
• illegal activities like fraud or corruption
• potential harm to the people we help, particularly to vulnerable people
• perceived cover-ups.

When someone blows the whistle they tend not to be directly affected by the concern they're raising, but are simply trying to alert others.

As such they aren't expected to prove their allegations (but will need to be able to show the reasons for their concerns) and rarely have a personal interest in the outcome of any investigation.

How to blow the whistle

• Email: [email protected]
• Phone: Company Secretary on 020 7932 1327
• Write to: Company Secretary, Parkinson's UK, 50 Broadway, London SW1H 0DB.

Please include a summary of your concerns, including details of who is involved and what effect the matter has had or could have on the charity. Please avoid making unsubstantiated allegations.

If you include your contact details, we'll aim to acknowledge your concerns within 5 working days. We may also use your contact details if we need more information or to let you know the outcome of any resulting investigation where reasonable and practicable.

If you do not receive acknowledgement or would like to follow up, please contact the company secretary using the details above.

If asked we will keep your identity confidential as far as possible. However, in certain circumstances, we may need to identify you for the purposes of the investigation. But this will be kept to a minimum and only done when absolutely necessary.

We take deliberately false or malicious allegations very seriously.

Whistleblowing vs making a complaint

Whistleblowing is very different to making a complaint.

When someone complains they usually have a concern about how they've been treated personally and are seeking redress or justice for themselves.

They are therefore expected to be able to provide evidence to support their case. For example, complaints may be about poor levels of service from the charity or ongoing internal disputes.

Calls to our helpline on 0808 800 0303 and our Supporter Care team on 0800 138 6593 are free from UK landlines and mobile networks.

Calls to our local staff on 0344 and 0300 numbers cost the same as calling a local number. If you have an inclusive minutes plan, these numbers will be included.

See Ofcom's call costs guide to find out more about call charges.