Frequently asked questions
Your information is kept on a secure system within the charity, following best practice of data storage and data protection legislation.
We sometimes use external agencies to deliver our work, such as for calling campaigns or printing of our appeals. When we do, measures are put in place to ensure that your personal information is safe, secure and not shared with anyone else for their own purposes.
We also sign contracts with those agencies to ensure they only ever use your data on our behalf in accordance with our instructions, and adhere to the same high levels of data security as Parkinson's UK following the Data Protection Act.
No, Parkinson's UK never sells personal information about supporters to any other organisation.
We never call people who have had no prior contact with the charity to ask for money.
We never call people who have had no prior contact with the charity to ask for money or who have asked us not to call them. We only contact people who would reasonably expect to be contacted because they have recently supported the charity in some way.
We will not call people who are registered with the Telephone Preference Service (TPS) or companies registered with Corporate TPS, unless those people or companies have consented to be called by us.
We contact our supporters based on how they have engaged with us in the recent past, what channels they have given consent for us to contact them by (for example email or SMS) or how they have informed us they wish to be contacted.
If you wish to change how we communicate with you or opt out of receiving further communications, please contact our Supporter Services team on 0800 138 6593 or email them at [email protected] and they'll update your record.
The Fundraising Regulator
We are a member of the Fundraising Regulator. We're signed up to the Code of Fundraising Practice and are committed to fundraise in accordance with the Code and in a way that is legal, open and honest.