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Contact us

Because we're here, no one has to face Parkinson's alone. You can call us, write to us or contact us through email or the website.

Helpline

The Parkinson's UK helpline is a free and confidential service providing support to anyone affected by Parkinson's.

If you contact us by email or online, we'll come back to you within 5 working days. If you'd like a speedier response, it may be quicker to phone us.

Our addresses

UK office

Parkinson's UK
215 Vauxhall Bridge Road
London SW1V 1EJ - view map

Northern Ireland office

Parkinson's UK Northern Ireland
Wellington Park Business Centre
3 Wellington Park
Malone Road
Belfast BT9 6DJ

Scotland office

Parkinson's UK Scotland
Suite 1-14
King James VI Business Centre
Riverview Business Park
Friarton Road
Perth
PH2 8DY - view map

Wales office

Parkinson's UK Wales/Cymru
Maritime Offices
Woodland Terrace
Maesycoed
Pontypridd CF37 1DZ - view map

Fundraising, donation and membership questions

Our Supporter Services team is on hand to help you with all your fundraising, donation and membership enquiries.

Read our Fundraising and data FAQs.

Comments, compliments, complaints

If there's anything you want to tell us, whether it's a comment, suggestion, complaint or compliment, please get in touch.

You can also get in touch with us if you have a query about our website or need to report a problem.

Whistleblowing

If you have serious concerns about the activities of the charity, our assets or reputation it may be appropriate to alert the company secretary.

At Parkinson's UK we take concerns about our work seriously. Sometimes, whistleblowing may be an appropriate way for staff, volunteers and people who use our services to voice their concerns.

We're committed to maintaining a culture where people can voice their concerns without fearing victimisation, subsequent discrimination or disadvantage.

We want to address concerns, and put things right if they've gone wrong.

What is whistleblowing?

Whistleblowing is an early warning system people can use to alert Parkinson's UK to risks to the people we help, or our assets, services or reputation.

Concerns that might lead to whistleblowing include:

  • worries about health and safety
  • environmental problems
  • illegal activities like fraud or corruption
  • potential harm to the people we help, particularly to vulnerable people
  • perceived cover-ups

When someone blows the whistle they tend not to be directly affected by the concern they're raising, but are simply trying to alert others.

As such they aren't expected to prove their allegations (but will need to be able to show the reasons for their concerns) and rarely have a personal interest in the outcome of any investigation.

How to whistleblow

  • Email: [email protected]
  • Tel: Company Secretary on 020 7932 1327
  • Write to: Company Secretary, Parkinson's UK, 215 Vauxhall Bridge Road, London SW1V 1EJ

Please include a summary of your concerns, including details of who is involved and what effect the matter has had or could have on the charity. Please avoid making unsubstantiated allegations.

If you include your contact details, we'll aim to acknowledge your concerns within 5 working days. We may also use your contact details if we need more information or to let you know the outcome of any resulting investigation where reasonable and practicable.

If you don't receive acknowledgement or would like to follow up, please contact the company secretary using the details above.

If asked we will keep your identity confidential as far as possible. However, in certain circumstances, we may need to identify you for the purposes of the investigation. But this will be kept to a minimum and only done when absolutely necessary.

We take deliberately false or malicious allegations very seriously.

Whistleblowing vs making a complaint

Whistleblowing is very different to making a complaint.

When someone complains they usually have a concern about how they've been treated personally and are seeking redress or justice for themselves.

They are therefore expected to be able to provide evidence to support their case. For example, complaints may be about poor levels of service from the charity or ongoing internal disputes.

How to make a complaint

Call charges

Calls to our helpline 0808 800 0303 are free from UK landlines and mobile networks.

Calls to our local staff on 0344 and 0300 numbers cost the same as calling a local number. If you have an inclusive minutes plan, these numbers will be included.

We changed the phone numbers for our local staff in summer 2015. If you see a number starting 0844 on any of our materials, please replace 0844 with 0344.

See Ofcom's call costs guide to find out more about call charges.