Travel assistance and help getting around
This page has information on assisted travel options and making travel easier.
Assisted travel
If you need help when travelling on public transport because of Parkinson’s or another condition, you can book assistance before you travel. This can make your journey easier and safer.
Assistance at train stations
England, Scotland, and Wales
Passenger assistance is available across the National Rail network. Staff can help with:
- moving around the station and finding the right platform
- getting on and off the train, including using a ramp
- meeting you from one train and guiding you to your next one
- carrying your bags (up to 3 items).
After buying your ticket, contact your train company’s assistance team.
Or you can make an assistance request and get email confirmation through Passenger Assistance by Transreport.
Download the Passenger Assistance app for Apple and Android devices or visit the Passenger Assistance website.
Most train companies recommend you book assistance at least 2 hours before travelling. If you arrive at a staffed station without pre-booking, staff will still help where they can, but you may have to wait.
Northern Ireland
Translink provides rail assistance across all trains and stations in Northern Ireland. Staff can help with:
- planning your journey
- getting on and off trains
- moving between transport.
To arrange help, contact Translink by phone at least 24 hours before you travel on 028 9066 6630.
Find out more about rail assistance in Northern Ireland on the Translink website.
Assistance at coach stations
Staff at coach stations can provide extra help, including:
- helping you get on and off a coach
- showing you around the station
- helping with luggage.
Contact the station or coach company before travelling so staff are ready to help.
To talk through your specific needs or questions, call the National Express Assisted Travel team on 03717 818181.
Find out more about assistance at coach stations on the National Express website.
Other local transport options
Community transport
If using public transport is difficult, many areas have transport schemes run by councils, charities, or community groups.
These services often use accessible vehicles and can be low-cost or free. They can help you get to:
- shopping trips
- social activities
- appointments.
To find out what’s available in your area, search online for “community transport” or “Dial-a-Ride”, or contact your local council’s community transport team.
Taxi schemes
Some areas offer discounted or subsidised taxi schemes for eligible people with mobility needs.
For example, the London Taxicard scheme gives reduced‑fare journeys in licensed taxis and private hire vehicles to residents who meet its criteria.
Similar schemes operate in other parts of the UK. Check your local council for details.
Sunflower lanyards
Some Parkinson’s symptoms are not always visible to other people. You may want to wear a Sunflower lanyard when you travel or go out. It shows that you have a hidden disability and may need support or extra time.
The Hidden Disabilities Sunflower is recognised by many train companies, airports, shops, and attractions across the UK. Staff should recognise it and understand that you might need assistance, even if your condition is not visible.
How to get a lanyard
- You can often get one for free at major airports, some railway stations, and some larger supermarkets or stores at customer services or the assistance desk.
- Some local organisations, councils, or venues also give them out for free.
- Order one online from the Hidden Disabilities Sunflower website (you may need to pay for postage).
Find out more about the lanyards on the Hidden Disabilities Sunflower website.
Accessible toilets
A Radar key (National Key Scheme) helps you use accessible toilets in places like shopping centres, stations, and public buildings. It lets you unlock many thousands of accessible toilets across the UK.
Where to buy a Radar key
- Disability Rights UK: call 0203 687 0790 or visit Disability Rights UK's online shop.
- Parkinson’s UK shop: call 0333 0030 523 or visit the Parkinson's UK online shop.
Use The Great British Public Toilet Map to find publicly accessible toilets near you. The map shows toilets that need a Radar key and toilets that are open to everyone. Visit the toilet map website.
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