Our pledge to you

At Parkinson's UK we aim to provide a high quality service to people affected by Parkinson's and all those who are in contact with us.

We're setting out our customer care pledge so that you can be clear about the quality of service you can expect when you're in touch with us. 


Customer Service Excellence (CSE) 

Customer Service Excellence (CSE) is an external quality standard that helps organisations become better at delivering excellent customer service.

We retained the standard in 2016 following reassessment, after first achieving it in 2012.

This will help us build on our capacity to deliver improved services for people affected by Parkinson's. 

Our pledge to you 

We will make sure you get polite, friendly, high-quality services and clear, timely information that meets your needs.   

I was given no other information after being diagnosed. I felt as if I was alone with this, so ringing the helpline was the best thing I did.
Person with Parkinson's

We will:

  • listen to you
  • treat you fairly, regardless of your background and circumstances
  • give you a named point of contact for your query 

And we'll:

  • aim to answer the telephone in 5 rings
  • respond to letters, emails and queries through our website within 5 working days of receiving them, or keep you informed of our progress
  • aim to offer you an appointment within 10 working days if you require a home visit from our Parkinson's local adviser service 

We listen 

Your feedback makes a difference and improves the way we do things for people affected by Parkinson's.

Find out how we're performing based on feedback we have received. 

Tell us what you think

If there's anything you want to tell us, whether it's a comment, suggestion, complaint or compliment, please get in touch