Parkinson's UK helpline
Our helpline is a confidential service providing support to
anyone affected by Parkinson's.
How to contact the helpline
- Call FREE on 0808 800 0303
- Usual opening times: Monday-Friday: 9am-8pm, Saturday:
(last call taken at 7.45pm, Monday to Friday)
- Email: firstname.lastname@example.org
- Online enquiry form: Contact us
- Text Relay: 18001 0808 800 0303 (for textphone
- Written enquiries: Helpline, Parkinson's UK,
215 Vauxhall Bridge Road, London SW1V 1EJ
The helpline can get very busy. We answer as many calls as
possible, but if you can't get through, please leave a message with
your name and phone number. Unfortunately, we can't return
calls to numbers that bar withheld or anonymous numbers.
If you contact us by email or online, we'll come back to you
within 5 working days. If you'd like a speedier response, it
may be quicker to phone us.
If your email is of a complex nature,
medical or relating to benefits entitlement, for
example, we'll do our best to answer it fully. However, it's
sometimes easier to speak to you on the phone to make
sure we have all the details we need to help you.
How we can help
Our trained advisers, including specialist Parkinson's nurses,
can provide information and advice about all aspects of living with
Parkinson's, such as:
The helpline nurse was excellent - she answered all our questions, was very reassuring and gave us lots of confidence to deal with the situation.
Interpreting service for non-English speakers
We offer advice to people in the UK whose first language is not
English, using a telephone interpreting service covering over 170
You can call the helpline directly and request an
Professionals can also contact us, with their client's consent,
and arrange for a helpline adviser and interpreter to call the
The Peer Support Service
Our Peer Support Service can put you in touch with a trained
volunteer who has a personal experience of Parkinson's that's
similar to yours. You can arrange to have up to 6 sessions with
Just call the helpline on 0808 800 0303 and ask for the Peer
The service is for people with Parkinson's and carers.
More about the Peer Support
A quality helpline service
We are a member of the Helplines Association and
our service has been accredited to the Quality Standard. This
means we have demonstrated that we are commited to quality and
offer a professional service.
If you have any comments, suggestions or complaints, please get
Calls from landlines in all parts of the UK are free. Calls from
Orange, T-Mobile, Virgin, Three and Vodafone mobile networks are
free. Other mobile networks may charge.
Other sources of information
You may be able to find the answer to your question on this
- Our free publications provide
information and advice, available to download or order.
- Our discussion
forum is a great place to talk to other people with
Parkinson's, their carers and families, and provides a wealth of
information and experience.
- Find details of support available local
The helpline is able to offer information and support. It should
not be used for diagnosing or treating a health problem or as a
substitute for legal advice.
If you have, or suspect you may have, a health problem you
should consult your doctor or specialist nurse.
Tell us what you think about the helpline
We're looking for people who have used the helpline to help us
review and evaluate the service we offer. Take a look at our
helpline feedback page for more
Planned closures for staff training
We'll be closed on the following dates and times, for staff
training and professional development, so we can make sure we
assess the service on a regular basis.
- Tuesday 15 January 2013, 2pm to 3.30pm
- Thursday 14 February 2013, 2pm to 3.30pm
- Tuesday 12 March 2013, 2pm to 3.30pm
- Thursday 11 April 2013, 2pm to 3.30pm
- Tuesday 30 April 2013 - closed all day for team training