Helpline

Our helpline is a confidential service providing support to anyone affected by Parkinson's.

How to contact us

• Call FREE on 0808 800 0303
  Monday-Friday: 9am-8pm, Saturday: 10am-2pm
  (last call taken at 7.45pm, Monday to Friday)
  
• Email: hello@parkinsons.org.uk
• Online enquiry form: Contact us
• Text Relay: 18001 0808 800 0303 (for textphone users only)
• Written enquiries: Helpline, Parkinson's UK, 215 Vauxhall Bridge Road, London SW1V 1EJ

The helpline can get very busy. We answer as many calls as possible, but if you can't get through, please leave a message with your name and phone number. Unfortunately, we can't return calls to numbers that bar withheld or anonymous numbers.

If you contact us by email or online, we'll come back to you within 5 working days. If you'd like a speedier response, it may be quicker to phone us.  

If your email is of a complex nature, medical or relating to benefits entitlement, for example, we'll do our best to answer it fully. However, it's sometimes easier to speak to you on the phone to make sure we have all the details we need to help you. 

How we can help

Our trained advisers, including specialist Parkinson's nurses, can provide information and advice about all aspects of living with Parkinson's, such as:

• medical issues, including symptoms and treatments
• employment and benefits
• health and social care
• emotional support
• local support such as branches and support groups, and information and support workers
• signposting to other sources of information

Interpreting service for non-English speakers

We offer advice to people in the UK whose first language is not English, using a telephone interpreting service covering over 170 languages.

You can call the helpline directly and request an interpreter.

Professionals can also contact us, with their client's consent, and arrange for a helpline adviser and interpreter to call the client.

A quality service

We are a member of the Helplines Association and our service has been accredited to the Quality Standard. This means we have demonstrated that we are commited to quality and offer a professional service.

If you have any comments, suggestions or complaints, please get in touch:

• Helpline feedback
• Helpline complaints policy
• Helpline confidentiality policy 

Calls from landlines in all parts of the UK are free. Calls from Orange, T-Mobile, Virgin, Three and Vodafone mobile networks are free. Other mobile networks may charge.

Other sources of information

You may be able to find the answer to your question on this website.

• Our free publications provide information and advice, available to download or order.
• Our discussion forum is a great place to talk to other people with Parkinson's, their carers and families, and provides a wealth of information and experience.
• Find details of support available local to you

Disclaimer

The helpline is able to offer information and support. It should not be used for diagnosing or treating a health problem or as a substitute for legal advice.

If you have, or suspect you may have, a health problem you should consult your doctor or specialist nurse.

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