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Delivery, cancellations and returns

Delivery information

We offer the following delivery options for orders to the UK mainland and Northern Ireland:

  • £3.95 standard delivery – delivered within 3 to 5 working days
  • £5.95 next day delivery – order before 3pm

 

Small packages will be delivered by Royal Mail and large packages by courier. If you're out when the courier attempts delivery, you will receive a card with details of how to arrange re-delivery.

Alternatively, your parcel may be left in a safe place, such as your porch. When buying online, please write any special instructions in the 'delivery instructions' section at the checkout.

We will work very hard to deliver your order promptly. On rare occasions, we regret that deliveries may be delayed. Please allow 7 working days for delivery before getting in touch with our team on 0844 415 7863 or shop@parkinsons.org.uk

We also deliver to non-UK mainland addresses. Please email shop@parkinsons.org.uk and ask for a delivery charge quote before ordering by phone or email.
We are unfortunately unable to deliver to PO Box numbers.

For more information on deliveries, please call 0844 415 7863 or email shop@parkinsons.org.uk

Direct dispatch

In some cases, products may be dispatched directly from our supplier. We try to meet all demand within our timeframes. However some products may take longer to arrive.

Certain Daily Living Aids, such as the Pivotell Advance, and our Christmas hampers, are examples of products dispatched directly from the supplier.

If your order contains a mix of direct dispatch products and products dispatched from our warehouse, you will receive your packages separately. These may arrive on different days. Please bear this in mind and wait a few days before enquiring about incomplete deliveries.

Christmas Hampers

You will be required to choose a date for delivery when ordering one of our Christmas Hampers. If you don't specify a delivery date, your hamper will be delivered on the next available date. We can't supply hampers containing alcohol to under 18s.

If you have any queries about your order after delivery, please use the contact details on the enclosed postcard, quoting your order number.

Refused deliveries

We reserve the right to retain the delivery charge paid, plus a 20% handling charge, on all consignments which are refused delivery and returned to us without justification or due to customer error.

Notice of damage, defect or incorrect delivery

If your goods arrive damaged, incomplete, incorrect, or if there is a shortage against the quantities specified on your delivery note, please notify our Customer Service team on 0844 415 7863 or shop@parkinsons.org.uk within 3 working days, quoting your customer number and the delivery note number.

Should an expected delivery or part delivery not arrive, you must notify us within 10 working days of the invoice date.

Christmas hampers: You must notify us of any claims, damages or shortages within 14 days of delivery. Goods must be retained for inspection and the carriage sheet must be signed. The hampers will contain a postcard with a number to quote when making an enquiry.

Christmas deliveries

We encourage you to place your Christmas orders early to avoid delayed postal deliveries.

Last order dates for guaranteed Christmas 2015 deliveries are:

  • Standard delivery – Thursday 17 December
  • Next day delivery – Tuesday 22 December

 

Cancellations and returns

You have the right to cancel your order within 14 calendar days of receiving all of your goods. To do this, please inform us by:

Phone:            03330 030 523
Email:             shop@parkinsons.org.uk


Post:              Parkinson's UK Sales Ltd
                       PO Box 637
                       Wetherby Road
                       York
                       YO26 0EX

Please note that this address is for letters only. Parcels will not be accepted. Please use the address below for parcel returns.

If you choose to cancel your contract with Parkinson's UK Sales Ltd, you will be entitled to a full refund, including the costs of standard delivery, provided the goods are unused and in perfect condition.

We are unable to provide a refund of the delivery charge when only part of your order is cancelled. If the goods are deemed to have lost value due to unnecessary handling, we have the right to make a deduction to your refund to cover this loss.

Any reimbursement will be made by the original payment method within 14 days of receiving the return, or proof of return, unless otherwise expressly agreed.

Returning undamaged products will be at your own cost. You should return these within 14 days of cancellation, unless otherwise agreed with us in writing. We will not be held responsible for any loss or damage to products in transit. For this reason, we recommend you use a recorded delivery service.

If your item is faulty or has been damaged in transit, please contact us to discuss whether you would like to receive a replacement or a refund. In this case, we will bear the costs of providing a replacement and return delivery. Please make sure you supply proof of postage costs.

Please download and complete our Returns Form (PDF, 264KB) and send it with the products you're returning to:


Parkinson's UK Sales Ltd
PO Box 637
Wetherby Road
York
YO26 7NH                                         

For more information on returns, please call us on 03330 030 523.

Please note that charitable donations made with orders cannot be refunded.