- Why can't I login?
- Why should I create an account?
- How can I place an order?
- I'm having problems checking out online
- How can I query delivery, cancellation or return of my order?
- I've seen a product in the catalogue but it doesn't seem to be in stock online
- What are Daily Living Aids?
- Do you sell Christmas cards on the high street?
- What is Gift Aid?
- How to make a donation
- How to claim Gift Aid on your donation
- Where are your terms and conditions?
- About Parkinson's UK
If you already have an account and log in details for our website (parkinsons.org.uk), it will now work for the shop.
You don't need an account to make a purchase from our shop, and you will have the option to 'check out as a guest'. However, creating an account will let you see your orders from our shop in your account, personalise your profile and post in the forum of our online community on the main Parkinson's UK website.
You can manage your account through the 'My Account' link in the top right-hand corner. There, you can maintain all your account information, change your password and activate your Parkinson's UK online community profile. You can also see your past orders.
For more information about your order or its delivery status, please call 0844 415 7863 or email [email protected].
If you forget your password, simply click 'request new password' on the log in screen. You'll be sent an email to take you through the process.
Your details are protected to the highest standards, and we don't share personal information unless expressly stated. For more information, please see our privacy and data protection policy.
There are four easy ways to shop with Parkinson's UK:
- Online: Shopping online is safe, easy and saves the charity at least 32p per order
- By email: [email protected]
- By phone: Call our friendly team on 0844 415 7863
- By post: Send your catalogue order form along with cheques made payable to 'Parkinson's UK Sales Ltd' to Parkinson's UK Sales Ltd, PO Box 637, Wetherby Road, York, YO26 0EX
There is a known compatibility issue with Internet Explorer 7 and 8 which means that users may not be able to check out when using this browser. Internet Explorer 7 and 8 are old versions and while we try to accommodate as many users as possible, we aren't always able to accommodate older versions of browsers.
Please read full details on delivery, cancellation and returns before getting in touch with our Customer Service team.
We do our very best to make sure we can fulfil orders, but during peak times there may be occasions where we sell out. Please order early to avoid disappointment.
If we're temporarily out of stock of an item, we will highlight this on the product page. If we're permanently out of stock we will remove the product from the website.
Our catalogues are usually just a selection of seasonal products or ranges. You'll often find a wider choice of items online. If you see a product on our online shop that isn't in your catalogue, you can still order by post if you prefer.
If you've ordered a product that's out of stock, a member of our Customer Service team will contact you to discuss a replacement or refund.
At the request of our members and supporters, Parkinson's UK has carefully chosen a range of products to help make everyday life easier and support independent living. Our products offer practical solutions, to help make essential tasks such as walking, dressing and cooking simpler.
We've chosen all our products to help people with Parkinson's, although they're suitable for people of all ages and abilities. We source our products from reputable manufacturers and make sure they're tested by people with Parkinson's, so you can buy in confidence.
Every person with Parkinson's experiences different symptoms and we strongly advise you to check with your healthcare professional before buying equipment to make sure it's suitable for you.
Several products in the Daily Living Aids range qualify for VAT exemption and are available to buy VAT exempt for those with an eligible medical condition (like Parkinson's).
Please make sure you've read our full details on VAT exemption before ordering.
You can buy a specially selected range of Parkinson's UK Christmas cards from over 300 Cards for Good Causes outlets around the UK.
Gift Aid and donations
Gift Aid is a government scheme allowing charities to reclaim tax on donations UK taxpayers make. This effectively increases a donation without affecting the donor in any way. For every £1 you give Parkinson's UK, we'll get an extra 25p from HM Revenue and Customs.
We won't be able to claim Gift Aid on purchases you make from the online shop. However, if you're a UK taxpayer, with your permission we can claim Gift Aid on any donation you make when placing an order.
You can donate to Parkinson's UK through our online shop at the point of checkout in two ways:
- You can specify a donation to be added to your order. You can choose a set amount, or enter your own amount. This will be added to the cost of your order.
- You can round your shopping basket up to the nearest £1, £5 or £10. For example, when you buy our logo badge for £1.50, you may choose to round to the nearest £5. Your basket will total £5 – £1.50 for your badge, with a £3.50 donation.
If you're a UK taxpayer and want Parkinson's UK to receive Gift Aid on your donation, please tick the Gift Aid declaration at the point of checkout. Your status as a taxpayer will be confirmed and allow Parkinson's UK to claim Gift Aid.
Your declaration will be kept on record by Parkinson's UK. If you'd like to change your Gift Aid status, or if you stop paying tax, please contact us on 0207 932 1344.
You can find our terms and conditions, sometimes called 'The Details', in the back of our catalogues.
You can also read our full terms and conditions online.
Parkinson's UK is the UK's only Parkinson's support and research charity.
One person in every 500 has Parkinson's. That's about 127,000 people in the UK. Symptoms and how quickly they progress are different for everyone. There's currently no cure, but drugs and treatments are available to manage many of the symptoms.
For more than 40 years Parkinson's UK has been working to find a cure and improve life for everyone affected by Parkinson's.
Parkinson's UK Sales Ltd is the trading arm of the charity. 100% of the profits from the products we sell go straight to our vital work.