Social care and coronavirus: Getting someone the care they need in a care home

During the coronavirus (COVID-19) pandemic, social care at care homes may be different. Here's some information to help you get the support you need.

I’m worried about someone in a care home. What should I do?

Contact the care home directly to raise any concerns.

There have been outbreaks of coronavirus in care homes, but some homes have remained free of coronavirus. Speak to the care home about the precautions they are taking such as staff wearing more personal protective equipment (PPE) than they usually would. If there are cases of coronavirus, government guidelines require homes to make arrangements to protect residents - for example, by allocating specific staff to individual residents so others are not put at risk.

It's not possible to visit care homes as you used to. But as lockdown is eased, lots of homes are starting to make visiting arrangements. You can contact the care home yourself to find out what they're able to offer. 

Most care homes have also introduced different ways to stay in touch with residents, including using phones, tablets and computers for video calls.  

If you need further advice, you can call our helpline.

Find out more:


I need to find a care home for someone. What should I do?

Search to find out what homes are available. You can also look at your care regulator’s inspection reviews. In England this is the Care Quality Commission, in Northern Ireland this is the Regulation and Quality Improvement Authority, in Scotland this is the Care Inspectorate, and in Wales this is the Care and Social Services Inspectorate.

You can contact the care homes directly to find out more about them. Some homes have experience of caring for people with specific conditions, including Parkinson’s, but some care home staff may not have experience of looking after someone with the condition.

Find out more:

Helpline and local advisers

Our helpline and local advisers are here to answer any questions you have about Parkinson's.

Call us on 0808 800 0303.