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The forum is changing

We’re updating our online forum to improve security, accessibility, design, and the way the community works. We’ll be working on this behind the scenes through December but you won’t see the changes until the second week of January. Please read on to find out what you need to do to keep your access to the new forum.

If you would like us to transfer your user account to the new and improved forum early 2018, all you need to do is register or log in to your account on our website before the end of 2018. 

For more information about the changes to the forum, please read the answers to key questions below. If you want to chat with the community about this change, we’ve set up a thread in the About the forum section of the online community.

If none of this helps, we’re around during office hours to answer your questions at [email protected].

What will change?

We’re looking forward to continuing the development of our website with a brand new, redesigned and modern forum, tested and approved by people with Parkinson’s in 2018.

Alongside a new look, we’re making the forum easier to use for all members and creating some other helpful features, including:

  • the ability to easily read and post from your laptop, tablet, desktop and phone in your browser of choice
  • image and video sharing in posts
  • a brand new design with a simple and easy to use menu
  • improved link sharing
  • improved community moderation, making it easier for you to flag and report posts or inappropriate content
  • improved notification system, making sure you never miss a post or reply again
  • a better email communications tools so we can keep you updated with what’s happening in the community.

We expect the new forum will be intuitive but we’ll provide you with easy-to-access, updated instructions and will be available to answer your questions on getting up and running.

Why is the forum changing?

At the beginning of 2017, we started making updates to our website by section. Now it’s time for the forum to get the same treatment.

In early 2018 we’ll be able to provide a forum that’s easier to use and offers a better experience for people who use the community.

To  make sure that it works for the people who use it, we’ll be inviting a select group of forum members to test the new platform before it launches as it’s really important to us that we get this right.

Are you asking forum members for their opinion?

We’ve spent a lot of time studying how people use the forum. Once we have a test of the new software set up, we will invite a few forum users to take part in testing of the new forum software. This will happen in December.

If you’re interested in taking part, do let us know by writing to us at [email protected]. But please be aware that we can only act on feedback from a limited number of testers at this stage, so we won’t be able to accept everyone. We’ll be looking for a range of people who are likely to use the forum in different ways.

But testing won't be the only way you can share your opinion. Once the forum is live, we’ll continue to improve it throughout the year, based on your feedback. So there’ll be lots of opportunities to share your thoughts on the new forum.

When will the forum change take place?

We’re starting the process of updating the forum now. We expect to finalise the changes by the end of the second week of January. We'll keep you updated on the progress of the project as we go along.  

We know that the forum is an important source of support and information so we’ll try to make sure that it is offline for the minimum time possible.

If you need information and support during this time our helpline will be available on 0808 800 0303.

What will happen to my posts and my account?

We know that there's a lot of valuable information in your posts and we appreciate your contributions to the community. This is why we'll definitely be taking your posts and content from the last year over on to the new forum. We’re still working out a cost-effective way to deal with older or outdated posts.

We'll be moving your account over too, as long as you've logged in recently. If you'd like to transfer your account make sure you log in to your forum account by the end of 2017. Once we've moved over, your user profiles will look different, but you'll have much more control over how you personalise them.

If you have any questions or concerns about the changes, get in touch with us at [email protected].

I've forgotten my account details, what should I do?

If you have forgotten your login details, you’ll need to reset your password. You can change your password by following the instructions here.

You’ll use your current password to log in to the forum for now, but when the forum changes in January 2018 we’ll ask you to choose a new one for security reasons.