Quality service for people with Parkinson's in North Glasgow

Hospital Type: Teaching

Rehabilitation and Acute Directorate

Movement Disorder Service - 350 caseload

Challenge

In 2001 the Movement Disorder Service at Stobhill Hospital in Glasgow was developed with the support of Dr Davie, a Consultant Care of the Elderly Physician with a special interest in Parkinson's. The Parkinson's Disease Society assisted in setting up the service and provided the first year's funding for a Parkinson's Disease Nurse Specialist.

Over the years the service has developed and the team members decided to apply for the Charter Mark Award. This is a Government recognised award for excellence in healthcare delivery. Recipients of the award also benefit from ideas on how to continue to move their services forward.

Action

Audit

• A full service satisfaction audit including clients, carers and staff across primary and secondary care is ongoing. This includes an audit of the medical clinic, nurse-led clinic and service developments.
  
  
• Local GPs were surveyed about the service.
  
  
• Focus groups were held to establish further the opinions of clients and carers.
  
  
• The service has been benchmarked against other services.
  
  
• Clear concise information on audit results, service developments and action as a result of audit is available.
  
  
• The standards and policies for the Movement Disorder Clinic are regularly reviewed.

Provision of information

• Written, oral, audio tape, video and DVD information on Parkinson's is easily accessible to everybody attending the clinic.
  
  
• Support group, library facility, education seminars, access to Parkinson's Disease Nurse Specialist for clients.
  
  
• Regular teaching seminars for staff working in both primary and secondary care are held to increase understanding of the condition

Clinics

• Medical clinic assessing three or four new clients per week and between 12 to 14 returns
  
  
• Nurse-led clinic assessing six return clients per week
  
  
• Access for clients to physiotherapy, occupational therapy, speech and language therapy

Achievements

• Charter Mark Award achieved July 2007
  
  
• Ongoing monitoring and reporting of service provision
  
  
• Action plan initiated in order to further develop service and strengthen links with the community