Quality service for people with Parkinson's in North Glasgow
Hospital Type: Teaching
Rehabilitation and Acute Directorate
Movement Disorder Service - 350 caseload
Challenge
In 2001 the Movement Disorder Service at Stobhill Hospital in
Glasgow was developed with the support of Dr Davie, a Consultant
Care of the Elderly Physician with a special interest in
Parkinson's.
We assisted in setting up the service and provided the first
year's funding for a Parkinson's nurse.
Over the years the service has developed and the team members
decided to apply for the Charter Mark Award. This is a Government
recognised award for excellence in healthcare delivery. Recipients
of the award also benefit from ideas on how to continue to move
their services forward.
Actions
Audit
- A full service satisfaction audit including clients, carers and
staff across primary and secondary care is ongoing. This includes
an audit of the medical clinic, nurse-led clinic and service
developments.
- Local GPs were surveyed about the service.
- Focus groups were held to establish further the opinions of
clients and carers.
- The service has been benchmarked against other
services.
- Clear concise information on audit results, service
developments and action as a result of audit is
available.
- The standards and policies for the Movement Disorder Clinic are
regularly reviewed.
Provision of information
- Written, oral, audio tape, video and DVD information on
Parkinson's is easily accessible to everybody attending the
clinic.
- Support group, library facility, education seminars, access to
Parkinson's nurse for clients.
- Regular teaching seminars for staff working in both primary and
secondary care are held to increase understanding of the
condition
Clinics
- Medical clinic assessing 3 or 4 new clients per week and
between 12 to 14 returns
- Nurse-led clinic assessing 6 return clients per week
- Access for clients to physiotherapy, occupational therapy,
speech and language therapy
Achievements
- Charter Mark Award achieved July 2007
- Ongoing monitoring and reporting of service
provision
- Action plan initiated in order to further develop service and
strengthen links with the community
- email
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