Helpline feedback

We welcome all feedback about our helpline 0808 800 0303. Finding out what works – and what we could do better – can help us to improve our service.

Tell us what you think

Are you interested in helping to shape the helpline service?

We regularly review the service we offer and strive to improve it wherever we can.

An essential part of this review involves seeking the opinions of people who use the helpline.

You can get involved in different ways, such as commenting on one of our policies, completing a survey or attending a service-user focus group meeting.

If you're interested and can spare some time, please email hello@parkinsons.org.uk. We'll keep your details on record and contact you soon. Your input is invaluable.

Give us your feedback

If you would rather just send us any comments or suggestions, please contact our advisory services manager:

• Email: tmoore@parkinsons.org.uk
• Write to: Helpline, Parkinson's UK, 215 Vauxhall Bridge Road, London SW1V 1EJ

Our helpline complaints policy tells you what you can do if you're not satisfied with the service received.

Feedback received

Here are some examples of feedback we've received from people who have used the helpline service.

• "The first worker was patient, understanding and very helpful, sent out literature, etc. The second time one of your nurses returned my call. I can not praise her enough (5 stars). Lots of necessary information and hope."
• "Excellent service. I doubt I could get the information I required from any other source. Promised printed matter arrived within 48 hours."
• "I did have to leave a message with a question but a nurse called me back. She was lovely and very informative, made me feel as though I was her only caller. I mean that in a positive way."
• "Very impressed at the speed of the response to my enquiry."
• "Not only was I sent the information I requested but was advised of further information I might find useful."
• "Very friendly and supportive. Made me feel better!"

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