Helpline complaints policy
Our helpline 0808 800 0303 aims to
provide a high quality service to people with Parkinson's, their families and carers, and to
professionals working with them.
It's important that we know about any problems so we can deal with them quickly and effectively.
We do recognise, however, that there are times when our services
may not meet people's needs or expectations, and that occasionally
things do go wrong.
When this happens it is important that we know about it so that
we can deal with any problem quickly and effectively. It also helps
us to continue to improve the quality of services that we
If you have a complaint or would like to raise any issues
informally, please contact us. All complaints are treated
What to do if you have a complaint
As a first step, please contact the helpline on 0808 800 0303 or
email email@example.com to see
if the problem can be resolved.
All team members will do everything they can to put things
If you are not happy with the response, do not feel comfortable
approaching a member of staff directly, or you feel that the matter
is a more serious issue, you may wish to make a formal complaint
either by telephone or in writing.
Your complaint will be acknowledged in writing within 48 hours.
Where possible, the investigation will be completed with 14
If you are unhappy with the response you receive, you have the
right to appeal. Details of how to do this will be included in the
initial letter we send to you.
To make a complaint, or to get a copy of the full complaints
procedure, please get in touch:
- Email: firstname.lastname@example.org
- Call: Tim Moore, Advisory Services Manager, on
020 7932 1346 or Val Buxton, Director of Policy, Campaigns and
Information, on 020 7932 1351
- Write to: Tim Moore or Val Buxton, Parkinson's
UK, 215 Vauxhall Bridge Road, London SW1V 1EJ
We also welcome all general helpline
feedback, whether comments or suggestions.
Contact the helpline
Call FREE on 0808 800 0303
Monday-Friday: 9am-8pm, Saturday: 10am-2pm