Survey results in – helpline and information and support worker
28 May 2012
Results from recent surveys of our information and support
worker service and helpline have shown that these services continue
to give people affected by Parkinson's
the support and information they need.
I was given no other information after being diagnosed.
I felt as if I was alone with this, so ringing the helpline was the best thing I did.
We're committed to ensuring our information and support services
are of a high quality and meet the needs of people affected by
We regularly survey users of our:
We want to make sure that we're supporting people affected
by Parkinson's in the right way for them.
Image above: our helpline team
100% would recommend our helpline
The results of our helpline survey are overwhelmingly
- 100% said they would recommend the helpline service to somebody
- 100% rated the helpline service 'excellent' or 'good'.
- 98% said they'd had no problems getting through to the
- 95% said the helpline had provided them with information that
was suitable to their needs.
100% found the information they received useful
Our information and support worker survey was also really
- 98% said they would recommend our information and support
worker service to someone else (a 4% increase on the 2010
- 97% rated the service 'excellent' or 'good'.
- 100% rated the service 'satisfactory' or above.
- 90% strongly agreed or slightly agreed that the information and
support worker service made a positive difference to their life as
someone affected by Parkinson's (an 8% increase on the 2010
- 100% found the information they received useful.
- 96% of those who needed a home visit received one in the
Supporting people affected by Parkinson's
It was lovely to talk to someone and find out about Parkinson's and how it affects people in different ways.
Information and support worker service user
Laura Bowey, our head of information and support, comments:
"We are delighted that our helpline and information and support
workers seem to giving people affected by Parkinson's the support
and information they need.
"Through our range of information and support, we hope that
people affected by the condition can access the information they
need at the times when they feel ready.
"This includes our network of information and support workers,
our local groups, helpline and
information on our website."
"We don't want anyone to have to face Parkinson's alone and
we'll continue to spread the word about the support we can offer to
as many people as possible."